Terms of Service

Effective date: October 26, 2026

These Terms of Service ("Terms") govern your use of OmniPhone, a browser-based business phone, dialer, texting and AI outreach service available at omniphone.app and app.omniphone.app (the "Service"). OmniPhone is operated by MaidZoom LLC, Boca Raton, Florida ("we," "us," "our"). By subscribing to or using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you").

1. Plans and introductory pricing

The Service is sold per line. A "line" is one user login with one local US phone number. All prices are in US dollars, are introductory prices, and are listed on our Pricing page, which forms part of these Terms.

Volume pricing. The number of active lines on your account sets one per-line rate, and that rate applies to every line on the account. When your line count crosses a threshold, all lines move to the new rate.

Introductory price. If you subscribe while introductory pricing is offered, your rates for lines and add-ons stay the same for 12 months from your subscription start date, as long as your subscription stays active. After that, we may change prices. We will email you at least 30 days before a change, and you may cancel before it takes effect.

2. Add-ons

AI Texting, AI Emailing and AI Calling are optional add-ons. They are not included in the line price. Each add-on is billed per line, for every active line on the account.

US carriers require 10DLC registration before business texting can begin. We handle registration at no extra charge, but you must provide accurate business information. Approval is decided by the carriers and usually takes a few days to two weeks. AI Texting is offered as a waitlist until registration is approved, and we do not bill the AI Texting add-on until texting is live on your account. AI-generated drafts are suggestions, and you are responsible for the content you send.

AI Calling. AI Calling adds an AI voice agent that can answer inbound calls and place outbound calls on your lines. It is offered as early access, and we do not bill the AI Calling add-on until AI Calling is live on your account. The AI voice agent identifies itself as an automated assistant. Under the TCPA, calls that use an artificial or AI-generated voice are treated as prerecorded or artificial-voice calls, so you must have the called party's prior express consent, and for telemarketing calls their prior express written consent, before using AI Calling to call them. You are responsible for getting and keeping records of that consent, for honoring opt-out requests, and for the scripts and instructions you give the agent. Calls handled by the AI voice agent may be recorded and transcribed to produce call summaries, and you are responsible for any notice or consent that recording laws in your callers' states require.

3. Taxes

4. Included usage, overages and extras

Allowances reset each billing period and unused amounts do not roll over. We will email you when you reach 80% and 100% of an allowance. Overage charges are billed in arrears on your next invoice. Calls to Canada use your US and Canada minutes. International texting is not included. There is no limit on the number of lines you can add.

International calling. Outbound calls to countries other than the US and Canada are not included in any allowance. They are billed per minute at the international rates on our Pricing page, in arrears on your next invoice, with no monthly fee. International calling is enabled per account on request. Accounts have a default international spending limit of $50 per month, which we may raise on request, and we may block destinations with high fraud risk. Calls handled by the AI voice agent to international numbers are billed as AI minutes plus the international rate. We may change international rates with 30 days' email notice.

5. Billing

• Subscriptions are month-to-month and billed monthly in advance to the card on file. We use Stripe to process payments.
• There is no setup fee, no onboarding fee, no number porting fee and no cancellation fee.
• The minimum is one line. There is no minimum term and no annual commitment.
• Lines or add-ons you add during a billing period are charged prorated for the rest of that period. Your rate tier updates right away.
• Lines or add-ons you remove stay active until the end of the current billing period, and then they come off your bill. We do not give partial-period credits for removals.
• If a payment fails, we will retry it and email you. If the balance is still unpaid 14 days after the due date, we may suspend the Service until it is paid.

6. 14-day money-back guarantee and refunds

We do not offer a free trial. Instead, if you email hello@omniphone.app within 14 days of your first payment, we will refund that first payment's subscription charges (lines and add-ons) in full and close your account. Taxes charged on refunded amounts are refunded too. This guarantee applies once per customer. Apart from this guarantee, payments are non-refundable, including partial months and unused allowances. If we bill you in error, we will refund the erroneous amount in full.

7. Cancellation

You can cancel anytime by emailing hello@omniphone.app from your account email. There is no cancellation fee. Cancellation takes effect at the end of your current billing period, and you keep access until then. Any overage charges already incurred will be billed on a final invoice.

8. Your data and numbers after cancellation

For 30 days after your final billing period ends, you may ask us to export your contacts, call history and messages as CSV files, and you may port your phone numbers to another provider. After those 30 days, we release the numbers and delete your account data within a further 30 days. We keep only the records we are legally required to keep, such as billing and tax records. Our Privacy Policy explains how we handle personal information.

9. Support

Support is provided by email at hello@omniphone.app, Monday through Saturday, 9 AM–6 PM Eastern Time, excluding US holidays. We aim to reply within one business day. Onboarding help is included at no charge.

10. Acceptable use and compliance

You are responsible for using the Service lawfully. This includes the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the National Do Not Call Registry, the CAN-SPAM Act, carrier messaging rules and state calling-hour and consent laws. You must have any consent the law requires before calling, texting or emailing people. You must honor opt-out requests, and you must follow our SMS Policy. The Service may enforce calling-hour limits. We may suspend lines that carriers flag for spam or abuse, or that are used unlawfully. We may also suspend lines whose usage is far beyond normal business calling patterns. Before suspending for usage, we will contact you first where we reasonably can.

11. Emergency calls

OmniPhone is a browser-based internet calling service. It may not support 911 or other emergency calls, or it may not deliver your location accurately. It will not work during internet or power outages. Do not rely on OmniPhone for emergency calls. Keep another way to reach emergency services.

12. Service availability, warranties and liability

We work to keep the Service available, but it is provided "as is" and "as available," and we do not guarantee uninterrupted service. To the fullest extent permitted by law, we disclaim implied warranties. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental or consequential damages, or for lost profits.

13. Changes to these Terms

We may update these Terms. If we make a material change, we will email account owners at least 30 days before it takes effect. Your introductory price stays protected as described in Section 1.

14. Governing law and contact

These Terms are governed by the laws of the State of Florida, and disputes will be resolved in the courts of Palm Beach County, Florida. Questions: MaidZoom LLC, Boca Raton, Florida · hello@omniphone.app.